Privacy Policy

1. Company Name, Address, and Representative

Name: IDES Co., Ltd.
Representative: President and CEO Norimitsu Nakai
Address: IDES Building, 1-7-10 Komagata, Taito-ku, Tokyo 111-0043, Japan

2. Our Approach to Personal Information

"Personal information" refers to information about an individual, including a name, address, date of birth, phone number, email address, or other description, image, or audio, or a number or other code assigned to that individual, that can be used to identify that individual.

3. Compliance with Laws and Regulations

IDES Co., Ltd. complies with laws and regulations relating to the protection of personal information, as well as other appropriate and reasonable social norms, in its handling of personal information.

4. Thorough and Appropriate Information Management

IDES Co., Ltd. ensures that its directors, auditors, and all employees (including regular employees, contract employees, part-time and temporary staff, and dispatched workers) understand the importance of protecting personal information. We have established internal Regulations on the Protection of Personal Information governing its appropriate use and protection, and we communicate them thoroughly.

5. Implementation of Safety Measures

To ensure the accuracy and security of personal information, IDES Co., Ltd. works to keep such information up to date and implements safety measures, including information security measures, to prevent unauthorized access to personal information and to prevent its loss, destruction, falsification, or leakage.

6. Acquisition and Use of Personal Information

When acquiring personal information, IDES Co., Ltd. publishes or notifies the purpose of use (including through publication in this policy). When personal information is obtained directly from an individual through a contract or other document (including electronic records), we state the purpose of use in advance and acquire the information through lawful and fair means.

IDES Co., Ltd. uses personal information appropriately, and only within the scope necessary to achieve the stated purpose of use.

7. Purposes of Acquiring and Using Personal Information

IDES Co., Ltd. acquires and uses personal information for the purposes below. Only personnel who have been given authority for the relevant task do so, and only to the extent necessary for that task.

(1) Personal information relating to customers
① To confirm and deliver orders for purchased or registered products and services
- To confirm and deliver purchases of our products
- To respond to inquiries about our products and to deliver replacement parts and the like
- To confirm sign-ups for our email newsletter and to deliver those emails
- To confirm registration for various membership services and to provide those services
- To bill for and process payment for various products and services, and to confirm such payments
- To send thank-you gifts to those who cooperate with our surveys
- To send prizes to those who enter our contests and sweepstakes
② To provide and improve products and services you use, and to develop new services
- To improve the content of our products, services, and website so that customers are more satisfied
- To customize the content of our products, services, and website for individual users
- To survey satisfaction with orders and products
- To understand usage patterns and apply that understanding to improving products and services and developing new ones
③ To deliver information related to the products and services we provide
- To deliver information related to the products and services we provide
- To deliver information about our products and other services
- To request cooperation with surveys or participation in various events, and to report their results
- To understand how our products, services, and website are used
(2) Personal information relating to business partners (and, for corporate customers, their officers and employees)
- For communications necessary to our business, the performance of contracts, and business discussions
- To manage business partner information
(3) Personal information relating to shareholders (and, for corporate shareholders, their officers and employees)
- To exercise rights and fulfill obligations under the Companies Act
- To manage shareholders, including creating records required under various laws
(4) Personal information relating to recruitment and hiring applicants
- To communicate with and provide information to recruitment and hiring applicants
- For other uses necessary to recruitment and hiring activities
(5) Personal information relating to our employees
- For work-related communications to employees
- To pay employee compensation (wages, bonuses, allowances, etc.), to carry out personnel and labor management, and to provide employee benefits
- To manage employee health

8. Disclosure and Provision of Personal Information to Third Parties

IDES Co., Ltd. does not disclose or provide personal information to third parties except in the cases below. When we outsource work involving personal information to a third party, we enter into the necessary agreement with an appropriate outsourcing partner and take any other measures required by law.

When we have obtained the customer's consent
When, in order to achieve a purpose of use disclosed to the customer, it is necessary to entrust the handling of personal information — within the scope required — to an affiliated company or outsourcing partner with which we have signed a confidentiality agreement in advance
When the information is used as statistical data that has been processed so the individual customer cannot be identified
When personal data is provided to a third party as required by law
When it is necessary to provide personal data to a third party to protect a person's life, body, or property, and obtaining the individual's consent is difficult
When it is particularly necessary for improving public health or promoting the sound development of children, and obtaining the individual's consent is difficult
When cooperation with a national or local government body, or an entity commissioned by such a body, is necessary for it to carry out duties prescribed by law, and obtaining the individual's consent would risk impeding the performance of those duties

9. Respect for Data Subjects' Rights; Procedures for Disclosure

IDES Co., Ltd. respects individuals' rights regarding their personal information, and, within the scope prescribed by law, responds to requests from individuals for the disclosure, correction, or deletion of their own personal information; for a halt to its use or provision; for disclosure of records of its provision to third parties; and for disclosure of records of its receipt from third parties. Disclosure and related procedures are carried out by providing a physical document or an electronic record. Please direct requests to the contact below. Please note that we may be unable to respond to a request if we are unable to confirm it was made by the individual concerned.

[Contact]

General Affairs Department, Personal Information Protection Help Desk

Phone: +81-3-5830-1952

Email: protection_privacy@idesnet.co.jp

10. Changes to This Privacy Policy

We will review and improve the handling of your personal information as described above as appropriate. If we revise this Privacy Policy, the revised version will be posted on this website.

11. Continuous Improvement

To manage personal information appropriately, IDES Co., Ltd. keeps track of changes in laws, social norms, and information technology, continually reviews its management systems, and pursues ongoing improvement.

Use of Cookies

Websites operated by IDES Co., Ltd. use tools provided by third parties to perform analysis for service improvement and to deliver behavioral-targeting advertisements and content. Visit and behavior history information collected by such third parties is handled in accordance with that third party's own privacy policy. Users can stop the use of collected visit and behavior history information for advertising purposes through the opt-out mechanisms offered by those third-party advertising services.

The main tools we use for information collection, analysis, and delivery:

○Google Ads

"Google Ads" is an advertising service provided by Google. We may use advertisements delivered by Google and other third parties; in connection with this, such third parties may collect and use cookie information and advertising identifiers from users who visit our websites, as well as information about their visits, app usage, and behavior on our websites.

Google Privacy Policy:
https://policies.google.com/privacy
How Google Uses Cookies:
https://policies.google.com/technologies/ads
Google Ads Personalized Advertising Policy:
https://support.google.com/adspolicy/answer/143465?hl=en&ref_topic=1626336
Google Ads Remarketing Opt-Out Page:
https://adssettings.google.com/authenticated?hl=en#display_optout
Blocking Specific Google Ads:
https://support.google.com/ads/answer/2662922?hl=en

○Google Analytics

"Google Analytics" is a web analytics tool provided by Google that collects user information via cookies, web beacons, or similar technologies.

For more on Google Analytics, please see https://www.google.com/intl/en/analytics/.

If you do not wish for Google Analytics to collect your information, you can disable it by installing Google's "Google Analytics Opt-out Browser Add-on" in your browser. To disable Google Analytics, please see https://tools.google.com/dlpage/gaoptout?hl=en.

○Facebook Pixel

"Facebook Pixel" is a Facebook business tool provided by Meta Platforms, Inc. that we use for site analytics and to deliver behavioral-targeting advertisements, among other purposes, in connection with links to our website (including our website URL as listed in magazines, books, or other publications).

If you wish to stop receiving such advertisements, please see https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen.

*Logging in to Facebook is required to view this page.

○Criteo

We provide Criteo K.K. with information that cannot identify an individual, via the Criteo tag. The non-identifying information provided includes a hashed (anonymized) email address, device information, environment information, and behavior on our website (such as purchase and browsing history).

Criteo uses this information to provide personalized advertising emails and other advertisement delivery services. Criteo uses cookies and other tracking technologies to deliver advertisements based on browsing history.

For more information about Criteo and how to opt out, please see https://www.criteo.com/privacy/.